Support Requests

Support and Maintenance:

Concordia Software Support Services is committed to providing our customers with high quality and efficient support. We offer various SLAs so you can choose the support level that fits the unique demands of your contact center or enterprise. By using the most advanced technology, our team is able to quickly troubleshoot, detect issues, and solve them real-time.

Concordia Software offersan online trouble ticket system for quick communication and resolution. Additional benefits includes; opening and tracking online Service Requests, viewing recent Service Requests for the entire organization, and more.

Concordia Softwareoffers a controlled and secured remote software download service – For electronic software delivery as well as convenient and secure access to software orders, upgrades, updates and fixes.